Azure DevOps Processes Part 5: Overview of the Scrum Process

The final process left to cover in this series of blogs is the Scrum process. In my previous blogs, I've detailed the differences between the Scrum and Agile process. This blog will provide an overview of the scrum process template. The Scrum process in Azure DevOps closely resembles the agile process. However, there are key … Continue reading Azure DevOps Processes Part 5: Overview of the Scrum Process

Using Power Virtual Agent Variables with the Omnichannel Engagement Hub

One of the features available in the Omnichannel Engagement Hub is the capability to escalate chats from power virtual agent or even a chat bot built using the azure bot framework to an available agent. When using routing rules for a chat work stream, we can use pre-chat questions to assist with routing the chat … Continue reading Using Power Virtual Agent Variables with the Omnichannel Engagement Hub

Importing Work Items into Azure DevOps without the Team Explorer AddIn

One of the common methods of importing work items into Azure DevOps is via Excel. I’ve previously discussed this in another blog I’ve linked below. What is Azure DevOps and can it help with user adoption A video demonstration of how this works is also in the above blog. The method shown previously, requires the … Continue reading Importing Work Items into Azure DevOps without the Team Explorer AddIn