D365 Customer Service : Voice Channel

Good customer service is taken for granted. To stand out, companies need exceptional customer service that go beyond what customers expect as standard. Modern society has evolved. Customers now expect answers almost immediately and will go out in search for those answers themselves. Whether they’re searching about how to fix a device or get information … Continue reading D365 Customer Service : Voice Channel

Using Specflow and EasyRepro to improve Automated UI Testing

I first learned about Specflow and Behaviour Driven Development in 2018 in a blog that Wael Hamze posted. In his blog, Wael explains not only what Behaviour Driven Development and Specflow is but also how it could be used with Fake-xrm-easy (Jordi Montana's Unit Testing framework) as well as Easy Repro, an open framework that … Continue reading Using Specflow and EasyRepro to improve Automated UI Testing