Setting up an Omnichannel Trial : Updated Version

I previously wrote a blog detailing how to set up an Omnichannel trial. This process has changed and I thought it would be good to demonstrate the latest method of creating a trial which will allow the testing of both Unified Routing and Omnichannel Voice without experiencing errors sometimes reported. https://videopress.com/v/3H1mzMHZ?resizeToParent=true&cover=true&preloadContent=metadata Setting up Omnichannel Trial … Continue reading Setting up an Omnichannel Trial : Updated Version →

Allow me to Introduce myself

Hi and welcome to my blog! I'm Tricia Sinclair, a D365 consultant with over 10 years experience in Dynamics Customer Engagement applications. My current passions are my family, D365 and cake (extremely partial to cupcakes). After speaking at several D365 Saturday events, I felt drawn to engage more with the community and share my experiences, … Continue reading Allow me to Introduce myself →