D365 Customer Service : Voice Channel

Good customer service is taken for granted. To stand out, companies need exceptional customer service that go beyond what customers expect as standard. Modern society has evolved. Customers now expect answers almost immediately and will go out in search for those answers themselves. Whether they’re searching about how to fix a device or get information … Continue reading D365 Customer Service : Voice Channel

Allow me to Introduce myself

Hi and welcome to my blog! I'm Tricia Sinclair, a D365 consultant with over 10 years experience in Dynamics Customer Engagement applications. My current passions are my family, D365 and cake (extremely partial to cupcakes). After speaking at several D365 Saturday events, I felt drawn to engage more with the community and share my experiences, … Continue reading Allow me to Introduce myself