Welcome to My New Web Development Blog
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Extending Copilot in Service using Copilot Plugins
Imagine this scenario. You’re a contact center agent on a call with a customer who wants to know why the balance transfer request that was approved hasn’t yet been actioned. You’re able to verify the customer’s details using the 360 degree view of the customer that’s visible in the Microsoft Dynamics Contact Center Agent Workspace.… Read more
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Licensing the Digital Contact Center with an Existing Dynamics 365 Application or Third Party CRM
We live in exciting times. We can now apply omnichannel capabilities on top of not only Dynamics Customer Service – but also any other Dynamics or Power Platform application! The Dynamics 365 Contact Center is a continuation of Microsoft’s CCaaS strategy, allowing capabilities that were previously wedded to Dynamics 365 Customer Service to be used… Read more
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