D365 Customer Service: Slugs

Slugs. This is not about your average garden variety slug. This relates to placeholders that are used to dynamically show or refer to data within D365 Customer Service Workspace and Omnichannel Engagement Hub. Slugs are used in various ways and depending on how the slug is used, the syntax of use is different. In this … Continue reading D365 Customer Service: Slugs →

What is Azure DevOps and can it help with user adoption?

One of the main reasons projects fail is due to a lack of user adoption. My personal definition of user adoption is end users happily and actively using a deliverable that is fit for purpose in the appropriate way. This would require a system that meets the needs of the end user as well as … Continue reading What is Azure DevOps and can it help with user adoption? →