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Omni Channel Engagement Hub: Configuring Chat Authentication

In a previous blog, we configured a chat widget which allowed engagement with customer service agents. When creating the widget, I ignored the authentication field which is available on the chat widget form. This blog focuses on configuring authentication which will allow the agent to see that the person who initiated the chat is known … Continue reading Omni Channel Engagement Hub: Configuring Chat Authentication →

Tricia Sinclair OmniChannel Leave a comment December 4, 2020December 4, 2020 1 Minute

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