As more users of the Microsoft Dynamics Contact Center become interested in using the first party agents available in the product, they may encounter a common challenge. For e.g. Do they have enough conversations available for the agent to mine intents and intent groups or to populate the forecasting report using historical conversations? Importing conversations in the format that the system needs can be a challenge.
To this end, the Microsoft Fast Track team created the Customer Service Data Generator. It allows us to import sample data that can be created via ChatGPT (or Copilot). The data generator has been available for some time, but seems to still be unknown and underutilized.
The tool is available here: Dynamics-365-FastTrack-Implementation-Assets/Customer Service/ComponentLibrary/Sample Data Generator at master · microsoft/Dynamics-365-FastTrack-Implementation-Assets · GitHub
The repository includes:
- Step-by-step guidance for executing the scripts required to import conversations and cases
- Example prompts for generating industry-specific conversation transcripts
- A troubleshooting guide to resolve common import and configuration issues
This will allow us to access and evaluate AI capabilities earlier, using realistic data for better understanding and demonstrations.
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