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I’m so excited! Omnichannel Native Voice is so close to GA I can almost taste it – not literally. But seriously, this is an exciting leap for Omnichannel which means it’s now possible to have Microsoft be the provider for the entire contact centre solution instead of different providers for different channels! The video below… Read more
If there was one thing that pulled my attention at the recent MS Inspire, it was this announcement: Satya’s announcement that D365 data will be accessible within teams at no additional cost to teams users is a welcome and to me – exciting. I’ve had some time to think about it and wanted to give… Read more
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