Welcome to My New Web Development Blog
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Omnichannel for Customer Service : Custom Context Variables
When an agent accepts a chat in the Omnichannel experience for D365 Customer Service, context information is passed from the initiated chat to the agent’s desktop. This context information includes pre chat variables, bot variables – if the chat was escalated from a bot – as well as custom variables sent via custom code. Context… Read more
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D365 Customer Service : Voice Channel
Good customer service is taken for granted. To stand out, companies need exceptional customer service that go beyond what customers expect as standard. Modern society has evolved. Customers now expect answers almost immediately and will go out in search for those answers themselves. Whether they’re searching about how to fix a device or get information… Read more
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