I previously wrote a blog detailing how to set up an Omnichannel trial. This process has changed and I thought it would be good to demonstrate the latest method of creating a trial which will allow the testing of both Unified Routing and Omnichannel Voice without experiencing errors sometimes reported.
As you can see without much configuration and in a short amount of time, we are able to experience a lot of what makes Omnichannel special.
In my next blog, I’ll continue setting up my trial by creating a voice workstream with Azure Communication Services.
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