Microsoft isn't new to conversational AI. So why Contact Center Intelligence, and why now? If you've been following Microsoft's contact centre journey, you'll know that conversational AI isn't exactly new territory. We've had Azure Bot Service and the Bot Framework, Bot Framework Composer, Power Virtual Agents, Nuance and, more recently, Copilot Studio. Each has played … Continue reading Microsoft Contact Center Intelligence: New Name, New Experience, or Something Bigger? →