Discovering Azure DevOps and D365 Business Applications
Agents working in a call centre may sometimes need assistance/guidance or information during a conversation that will help them maximise a sale, resolve an issue quicker or confirm that what is being shared with a customer is accurate. By utilising the Omni Channel Engagement Hub, agents have access to productivity tools which not only enables … Continue reading OmniChannel Engagement Hub : Smart Assist
One of the latest features of the Omni Channel Engagement Hub is the ability to see notifications of an incoming conversation when the agent dashboard is not in focus. Prior to this release, agents could potentially miss notifications if they had another tab open or if the browser was minimised. This would affect customers as … Continue reading Configuring and Troubleshooting Omni Channel Engagement Hub Desktop Notifications
I’m a huge fan of the Omni Channel Engagement Hub. You may have gathered this fact if you’ve read previous blogs, seen previous posts or watched me demo the product. I see the Omni Channel Engagement Hub as a game changer - it's much easier to get up to speed with than it’s counterpart USD … Continue reading Troubleshooting OmniChannel Engagement Hub: Setup Issues
This weekend I had the pleasure and fortune to speak at D365 Saturday Dublin. My session focused on gathering requirements in Azure DevOps, a topic very close to my heart. Many people when thinking about Azure DevOps, associate it with the continuous integration/deployment features it provides. The purpose of my session was to highlight another … Continue reading Requirement Gathering in Azure DevOps
The Sales application within Dynamics 365 was designed to meet the needs of traditional sales i.e. the sale of a product as it was designed or built. Companies offering bespoke or customisable products requiring prototyping would have a lengthier sales process requiring collaboration between the internal product team, the customer as well as the sales … Continue reading Introducing D365 Product Visualise
One of the main reasons projects fail is due to a lack of user adoption. My personal definition of user adoption is end users happily and actively using a deliverable that is fit for purpose in the appropriate way. This would require a system that meets the needs of the end user as well as … Continue reading What is Azure DevOps and can it help with user adoption?
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