Discovering Azure DevOps and D365 Business Applications
In a previous blog, we configured a chat widget which allowed engagement with customer service agents. When creating the widget, I ignored the authentication field which is available on the chat widget form. This blog focuses on configuring authentication which will allow the agent to see that the person who initiated the chat is known … Continue reading Omni Channel Engagement Hub: Configuring Chat Authentication
One of the latest features now available in preview for the Omni Channel Engagement Hub is outbound messaging. Outbound messaging is perfect for scenarios where a company may want to send sms notifications to a customer based on an event. E.g. To notify the customer that addiitonal information is required for a claim they may … Continue reading Omni Channel Engagement Hub: Configuring Outbound Messaging
The Sales application within Dynamics 365 was designed to meet the needs of traditional sales i.e. the sale of a product as it was designed or built. Companies offering bespoke or customisable products requiring prototyping would have a lengthier sales process requiring collaboration between the internal product team, the customer as well as the sales … Continue reading Introducing D365 Product Visualise
