Licensing the Digital Contact Center with an Existing Dynamics 365 Application or Third Party CRM

We live in exciting times. We can now apply omnichannel capabilities on top of not only Dynamics Customer Service - but also any other Dynamics or Power Platform application! The Dynamics 365 Contact Center is a continuation of Microsoft’s CCaaS strategy, allowing capabilities that were previously wedded to Dynamics 365 Customer Service to be used … Continue reading Licensing the Digital Contact Center with an Existing Dynamics 365 Application or Third Party CRM →

Introducing D365 Product Visualise

The Sales application within Dynamics 365 was designed to meet the needs of traditional sales i.e. the sale of a product as it was designed or built. Companies offering bespoke or customisable products requiring prototyping would have a lengthier sales process requiring collaboration between the internal product team, the customer as well as the sales … Continue reading Introducing D365 Product Visualise →