Hands-On Challenge: Setting Up Omnichannel Voice in 30 Minutes with Azure Communication Services

I recently had the privilege of presenting at the European Power Platform Conference in Brussels, where I conducted two sessions focused on omnichannel voice implementations. The first session delved into the key considerations and planning strategies for implementing omnichannel voice using Azure Communication Services (ACS). The second session was a hands-on challenge to set up omnichannel voice in under 30 minutes.

There were technical issues that prevented the live demonstration during the session and so I have completed a video that shows the successfully completion of the setup in just 23 minutes.

While unrealistic as of course there would be core requirements to be considered and this would be done by different teams, the video below shows the core setup – without frills that would be required.

What do you think? Did I accomplish the challenge? 🙂