In my previous blog, I detailed how an Omnichannel trial could be created and shared how we could initiate a trial of the native voice experience. The native voice trial provides 60 minutes of voice calling minutes which can be used to evaluate the voice experience. This blog will detail how to configure a number … Continue reading Setting up Omnichannel Voice using Azure Communication Service
I’m so excited! Omnichannel Native Voice is so close to GA I can almost taste it - not literally. But seriously, this is an exciting leap for Omnichannel which means it’s now possible to have Microsoft be the provider for the entire contact centre solution instead of different providers for different channels! The video below … Continue reading Behind Omnichannel Native Voice
I first learned about Specflow and Behaviour Driven Development in 2018 in a blog that Wael Hamze posted. In his blog, Wael explains not only what Behaviour Driven Development and Specflow is but also how it could be used with Fake-xrm-easy (Jordi Montana's Unit Testing framework) as well as Easy Repro, an open framework that … Continue reading Using Specflow and EasyRepro to improve Automated UI Testing
This blog carries on from my last blog which showed how to create the Smart Assist bot and the configurations required in Azure. This blog will show what should be configured in Dynamics 365. To complete the setup, it is important to have bot application id and the app registration application id. Information on how … Continue reading Configuring Smart Assist Part 2
This weekend I had the pleasure and fortune to speak at D365 Saturday Dublin. My session focused on gathering requirements in Azure DevOps, a topic very close to my heart. Many people when thinking about Azure DevOps, associate it with the continuous integration/deployment features it provides. The purpose of my session was to highlight another … Continue reading Requirement Gathering in Azure DevOps
One of the main reasons projects fail is due to a lack of user adoption. My personal definition of user adoption is end users happily and actively using a deliverable that is fit for purpose in the appropriate way. This would require a system that meets the needs of the end user as well as … Continue reading What is Azure DevOps and can it help with user adoption?