7 thoughts on “Omni Channel Engagement Hub: Fix Missing Presence Icon

  1. Hello,

    Thanks for sharing, I followed your steps and changed the URL but unfortunately, the Presence Icon keeps loading and not clickable. I checked the “Channel Integration Framework” and I didn’t find any active channel knowing that in the Omnichannel Administration there already an active one and there I did the changes.

    Any idea why this problem keeps occur?

    Liked by 1 person

  2. Hi it seems the loader gets stuck at 25% and then I get the following error;

    There was a problem with your single sign-on account. Please sign out of all Microsoft Dynamics 365 apps and sign in again. If this continues, have your administrator contact Microsoft Support with client session ID: 1a9158c0-b67b-4b8e-86eb-b23b50a90dea.

    with a red error dot for the icon “presence loading failed”

    Are you familiar with this issue?


    Liked by 1 person

    1. Hi

      You can resolve this by going to Azure Active Directory and disabling security defaults or setting up MFA for the account in question.


      Liked by 1 person

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